Approved Standard

Customer service specialist

Dealing with customer queries, purchases and complaints.

• Level: 3
• Reference: ST0071
• Sector: Sales, marketing and procurement
• Typical duration: 15 months
• Approved for delivery: 10 May 2018
• Maximum funding: £4,000.00
• Trailblazer contact: enquiries@icsmail.co.uk
• External quality assurance (EQA) provider: Ofqual

Full information on Customer service specialist

Source: Institute for Apprenticeships and Technical Education

Standard version details

The version may be estimated where records did not previously exist.

Version	Active apprentices	Active EPAOs	Completed assessments
1.3	754	27	0
1.2	678	28	166
1.1	31	24	578
1.0	21	18	4348
			5092

End-point assessment organisations

Regions	EPAOs in region	Active apprentices	Completed assessments
► North East	30	51	237
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► North West	30	163	792
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► Yorkshire and the Humber	30	149	588
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► East Midlands	30	186	488
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► West Midlands	30	142	686
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► East of England	30	121	452
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► London	30	323	492
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► South East	30	200	666
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► South West	30	128	403
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► Other	0	21	288
Other includes learners from the rest of the UK including the Channel Islands and self directed distance learning, for example eLearning and webinars. Currently no EPAOs
		1484	5092

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