Approved Standard

Customer service specialist

Dealing with customer queries, purchases and complaints.

• Level: 3
• Reference: ST0071
• Sector: Sales, marketing and procurement
• Typical duration: 15 months
• Approved for delivery: 10 May 2018
• Maximum funding: £4,000.00
• Trailblazer contact: enquiries@icsmail.co.uk
• External quality assurance (EQA) provider: Ofqual

Full information on Customer service specialist

Source: Institute for Apprenticeships and Technical Education

Standard version details

The version may be estimated where records did not previously exist.

Version	Active apprentices	Active EPAOs	Completed assessments
1.3	281	23	0
1.2	977	26	19
1.1	269	24	393
1.0	46	19	4283
			4695

End-point assessment organisations

Regions	EPAOs in region	Active apprentices	Completed assessments
► North East	28	70	216
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu City and Guilds Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► North West	28	198	739
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu City and Guilds Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► Yorkshire and the Humber	28	143	562
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu City and Guilds Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► East Midlands	28	191	447
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu City and Guilds Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► West Midlands	28	169	627
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu City and Guilds Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► East of England	28	130	414
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu City and Guilds Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► London	28	285	451
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu City and Guilds Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► South East	28	207	602
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu City and Guilds Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► South West	28	164	361
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu City and Guilds Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► Other	0	16	276
Other includes learners from the rest of the UK including the Channel Islands and self directed distance learning, for example eLearning and webinars. Currently no EPAOs
		1573	4695

How apprentices in England are assessed