Approved Standard

Customer service specialist

Dealing with customer queries, purchases and complaints.

• Level: 3
• Reference: ST0071
• Sector: Sales, marketing and procurement
• Typical duration: 15 months
• Approved for delivery: 10 May 2018
• Maximum funding: £4,000.00
• Trailblazer contact: enquiries@icsmail.co.uk
• External quality assurance (EQA) provider: Ofqual

Full information on Customer service specialist

Source: Institute for Apprenticeships and Technical Education

Standard version details

The version may be estimated where records did not previously exist.

Version	Active apprentices	Active EPAOs	Completed assessments
1.2	938	22	4
1.1	684	23	132
1.0	91	19	4182
			4318

End-point assessment organisations

Regions	EPAOs in region	Active apprentices	Completed assessments
► North East	25	63	205
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds Education for Industry Awards Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VTCT Skills
► North West	25	232	693
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds Education for Industry Awards Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VTCT Skills
► Yorkshire and the Humber	25	134	537
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds Education for Industry Awards Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VTCT Skills
► East Midlands	25	231	396
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds Education for Industry Awards Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VTCT Skills
► West Midlands	25	230	560
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds Education for Industry Awards Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VTCT Skills
► East of England	25	168	369
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds Education for Industry Awards Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VTCT Skills
► London	25	229	409
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds Education for Industry Awards Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VTCT Skills
► South East	25	225	566
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds Education for Industry Awards Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VTCT Skills
► South West	25	184	319
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds Education for Industry Awards Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VTCT Skills
► Other	0	17	264
Other includes learners from the rest of the UK including the Channel Islands and self directed distance learning, for example eLearning and webinars. Currently no EPAOs
		1713	4318

How apprentices in England are assessed