Approved Standard

Customer service specialist

Dealing with customer queries, purchases and complaints.

• Level: 3
• Reference: ST0071
• Sector: Sales, marketing and procurement
• Typical duration: 15 months
• Approved for delivery: 10 May 2018
• Maximum funding: £4,000.00
• Trailblazer contact: enquiries@icsmail.co.uk
• External quality assurance (EQA) provider: Ofqual

Full information on Customer service specialist

Source: Institute for Apprenticeships and Technical Education

Standard version details

The version may be estimated where records did not previously exist.

Version	Active apprentices	Active EPAOs	Completed assessments
1.3	397	25	0
1.2	921	26	30
1.1	202	24	450
1.0	41	19	4304
			4783

End-point assessment organisations

Regions	EPAOs in region	Active apprentices	Completed assessments
► North East	28	67	222
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu City and Guilds Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► North West	28	196	748
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu City and Guilds Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► Yorkshire and the Humber	28	149	564
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu City and Guilds Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► East Midlands	28	186	465
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu City and Guilds Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► West Midlands	28	171	636
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu City and Guilds Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► East of England	28	120	426
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu City and Guilds Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► London	28	290	461
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu City and Guilds Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► South East	28	215	614
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu City and Guilds Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► South West	28	155	366
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu City and Guilds Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► Other	0	13	281
Other includes learners from the rest of the UK including the Channel Islands and self directed distance learning, for example eLearning and webinars. Currently no EPAOs
		1562	4783

How apprentices in England are assessed