Approved Standard

Customer service specialist

Dealing with customer queries, purchases and complaints.

• Level: 3
• Reference: ST0071
• Sector: Sales, marketing and procurement
• Typical duration: 15 months
• Approved for delivery: 10 May 2018
• Maximum funding: £4,000.00
• Trailblazer contact: enquiries@icsmail.co.uk
• External quality assurance (EQA) provider: Ofqual

Full information on Customer service specialist

Source: Institute for Apprenticeships and Technical Education

Standard version details

The version may be estimated where records did not previously exist.

Version	Active apprentices	Active EPAOs	Completed assessments
1.3	628	27	0
1.2	780	28	99
1.1	55	24	541
1.0	24	18	4340
			4977

End-point assessment organisations

Regions	EPAOs in region	Active apprentices	Completed assessments
► North East	30	57	234
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► North West	30	168	779
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► Yorkshire and the Humber	30	153	575
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► East Midlands	30	186	477
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► West Midlands	30	159	666
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► East of England	30	115	439
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► London	30	303	487
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► South East	30	200	648
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► South West	30	138	388
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Assessu City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Skills and Education Group Awards Limited Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry Training Qualifications UK VetSkill VTCT Skills
► Other	0	8	284
Other includes learners from the rest of the UK including the Channel Islands and self directed distance learning, for example eLearning and webinars. Currently no EPAOs
		1487	4977

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