Approved Standard

Customer service practitioner

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

• Level: 2
• Reference: ST0072
• Sector: Sales, marketing and procurement
• Typical duration: 12 months
• Approved for delivery: 29 July 2016
• Maximum funding: £3,500.00
• Trailblazer contact: enquiries@icsmail.co.uk
• External quality assurance (EQA) provider: Ofqual

Full information on Customer service practitioner

Source: Institute for Apprenticeships and Technical Education

Standard version details

The version may be estimated where records did not previously exist.

Version	Active apprentices	Active EPAOs	Completed assessments
1.1	2896	32	16490
1.0	0	26	4228
			20718

End-point assessment organisations

Regions	EPAOs in region	Active apprentices	Completed assessments
► North East	32	402	2270
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► North West	32	401	2776
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► Yorkshire and the Humber	32	363	2744
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► East Midlands	32	242	2007
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► West Midlands	32	332	2496
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► East of England	32	213	1691
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► London	32	353	1794
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► South East	32	331	2965
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► South West	32	238	1824
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► Other	0	21	151
Other includes learners from the rest of the UK including the Channel Islands and self directed distance learning, for example eLearning and webinars. Currently no EPAOs
		2896	20718

How apprentices in England are assessed