Approved Standard

Customer service practitioner

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

• Level: 2
• Reference: ST0072
• Sector: Sales, marketing and procurement
• Typical duration: 12 months
• Approved for delivery: 29 July 2016
• Maximum funding: £3,500.00
• Trailblazer contact: enquiries@icsmail.co.uk
• External quality assurance (EQA) provider: Ofqual

Full information on Customer service practitioner

Source: Institute for Apprenticeships and Technical Education

Standard version details

The version may be estimated where records did not previously exist.

Version	Active apprentices	Active EPAOs	Completed assessments
1.1	2986	32	16208
1.0	0	26	4228
			20436

End-point assessment organisations

Regions	EPAOs in region	Active apprentices	Completed assessments
► North East	32	431	2214
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► North West	32	422	2729
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► Yorkshire and the Humber	32	386	2701
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► East Midlands	32	248	1986
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► West Midlands	32	346	2472
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► East of England	32	224	1679
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► London	32	332	1776
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► South East	32	329	2935
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► South West	32	248	1795
A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► Other	0	20	149
Other includes learners from the rest of the UK including the Channel Islands and self directed distance learning, for example eLearning and webinars. Currently no EPAOs
		2986	20436

How apprentices in England are assessed