Approved Standard

Customer service practitioner

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

• Level: 2
• Reference: ST0072
• Sector: Sales, marketing and procurement
• Typical duration: 12 months
• Approved for delivery: 29 July 2016
• Maximum funding: £3,500.00
• Trailblazer contact: enquiries@icsmail.co.uk
• External quality assurance (EQA) provider: Ofqual

Full information on Customer service practitioner

Source: Institute for Apprenticeships and Technical Education

Standard version details

The version may be estimated where records did not previously exist.

Version	Active apprentices	Active EPAOs	Completed assessments
1.1	3429	28	14453
1.0	0	26	4229
			18681

End-point assessment organisations

Regions	EPAOs in region	Active apprentices	Completed assessments
► North East	28	410	1991
1ST FOR EPA LTD A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VTCT Skills
► North West	28	479	2504
1ST FOR EPA LTD A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VTCT Skills
► Yorkshire and the Humber	28	461	2456
1ST FOR EPA LTD A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VTCT Skills
► East Midlands	28	283	1846
1ST FOR EPA LTD A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VTCT Skills
► West Midlands	28	341	2293
1ST FOR EPA LTD A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VTCT Skills
► East of England	28	300	1512
1ST FOR EPA LTD A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VTCT Skills
► London	28	368	1609
1ST FOR EPA LTD A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VTCT Skills
► South East	28	428	2696
1ST FOR EPA LTD A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VTCT Skills
► South West	28	327	1637
1ST FOR EPA LTD A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VTCT Skills
► Other	0	33	137
Other includes learners from the rest of the UK including the Channel Islands and self directed distance learning, for example eLearning and webinars. Currently no EPAOs
		3430	18681

How apprentices in England are assessed