Approved Standard

Customer service practitioner

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

• Level: 2
• Reference: ST0072
• Sector: Sales, marketing and procurement
• Typical duration: 12 months
• Approved for delivery: 29 July 2016
• Maximum funding: £3,500.00
• Trailblazer contact: enquiries@icsmail.co.uk
• External quality assurance (EQA) provider: Ofqual

Full information on Customer service practitioner

Source: Institute for Apprenticeships and Technical Education

Standard version details

The version may be estimated where records did not previously exist.

Version	Active apprentices	Active EPAOs	Completed assessments
1.1	2700	34	17214
1.0	0	28	4228
			21440

End-point assessment organisations

Regions	EPAOs in region	Active apprentices	Completed assessments
► North East	34	378	2344
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► North West	34	324	2883
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► Yorkshire and the Humber	34	367	2821
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► East Midlands	34	199	2067
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► West Midlands	34	287	2578
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► East of England	34	211	1745
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► London	34	345	1905
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► South East	34	376	3053
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► South West	34	194	1887
A2A Qualifications ACHIEVE AND PARTNERS LIMITED Advance EPA Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding DNA Awarding Limited Education for Industry Awards Elevate Awarding LTD EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd Qualsafe Awards South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VetSkill VTCT Skills
► Other	0	21	157
Other includes learners from the rest of the UK including the Channel Islands and self directed distance learning, for example eLearning and webinars. Currently no EPAOs
		2702	21440

How apprentices in England are assessed