Approved Standard

Customer service practitioner

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

• Level: 2
• Reference: ST0072
• Sector: Sales, marketing and procurement
• Typical duration: 12 months
• Approved for delivery: 29 July 2016
• Maximum funding: £3,500.00
• Trailblazer contact: enquiries@icsmail.co.uk
• External quality assurance (EQA) provider: Ofqual

Full information on Customer service practitioner

Source: Institute for Apprenticeships and Technical Education

Standard version details

The version may be estimated where records did not previously exist.

Version	Active apprentices	Active EPAOs	Completed assessments
1.1	3256	30	14814
1.0	0	28	4229
			19042

End-point assessment organisations

Regions	EPAOs in region	Active apprentices	Completed assessments
► North East	30	380	2021
1ST FOR EPA LTD A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VTCT Skills
► North West	30	463	2551
1ST FOR EPA LTD A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VTCT Skills
► Yorkshire and the Humber	30	453	2499
1ST FOR EPA LTD A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VTCT Skills
► East Midlands	30	270	1878
1ST FOR EPA LTD A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VTCT Skills
► West Midlands	30	331	2334
1ST FOR EPA LTD A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VTCT Skills
► East of England	30	266	1540
1ST FOR EPA LTD A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VTCT Skills
► London	30	348	1654
1ST FOR EPA LTD A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VTCT Skills
► South East	30	406	2756
1ST FOR EPA LTD A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VTCT Skills
► South West	30	307	1670
1ST FOR EPA LTD A2A TRAINING LTD ACHIEVE AND PARTNERS LIMITED Assessu BIIAB Qualifications Ltd City and Guilds DNA Awarding Education for Industry Awards EPA 4 Health Explosive Learning Solutions Ltd Gateway Qualifications Limited Highfield Awarding Body for Compliance (HABC) iCQ IN2ACTION LIMITED Innovate Awarding Limited NCFE NOCN NQUAL LTD Occupational Awards Limited OPEN AWARDS Pearson Education Limited Professional Assessment Ltd South West Councils Steadfast End Point Assessments SWIMMING TEACHERS' ASSOCIATION LIMITED (THE) The British Institute of Recruiters The Institute of the Motor Industry The Real Consultancy Company Limited Training Qualifications UK VTCT Skills
► Other	0	33	139
Other includes learners from the rest of the UK including the Channel Islands and self directed distance learning, for example eLearning and webinars. Currently no EPAOs
		3257	19042

How apprentices in England are assessed